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Small Moments, Not Big Gestures, Build Client Trust
Most onboarding checklists are built around what has to happen: contract sent, invoice paid, kickoff scheduled, files shared. Check every box and the process reads as done. But “done” and “felt good” aren't the same measurement.
Designing an Accessible Client Onboarding System (From First Inquiry to Kickoff Call)
But 'no complaints' isn't the same as no one struggling with your onboarding process and just not saying anything. The person who abandoned your inquiry form half way through, didn't complain. Neither did the person who was overwhelmed with the 40 open calendar slots (and silently closed the tab).
Creating ADHD-supportive systems for your business: Why it’s more than just getting organized
Most business systems are built to organize. But if you're a neurodivergent entrepreneur—especially with ADHD—clarity doesn't always translate to action. You might know what to do, but still struggle to begin. Because the real challenge isn't always "Where does this go?" It's "How do I even start?"