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Jacki Hayes & Co.

Jacki Hayes & Co.

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When Designing Your Systems, Prioritize Client Experience

Client Experience Jacki Hayes 3/13/25 Client Experience Jacki Hayes 3/13/25

When Designing Your Systems, Prioritize Client Experience

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Jacki Hayes & Co.

Jacki Hayes (she/her) is a systems strategist and project manager for website designers in the messy middle - overwhelmed by running the business and less time for focused creative work. She was also the host of the podcast Here’s What I Learned, which ran from March 2021 until April 2026.

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All Rights Reserved © 2021 - 2026 Jacki Hayes, LLC.

I acknowledge that I live and operate my business on the traditional, ancestral, unceded land of the Yankton and Báxoje Máyaⁿ (Ioway) peoples. I offer my respect to the elders of these peoples, both past and present, as well as future generations. I recognize that my presence here is the result of the ongoing exclusions and erasure of Indigenous peoples, who were the original stewards of this land, and the violation of multiple treaties. I also reaffirm my commitment to lifting up the cultures and protecting the rights of the Indigenous peoples of Iowa. Two percent of profits are given towards reparations to black and indigenous communities, as well as two percent being donated to causes that support women and the LGBTQ+ community.

I believe digital spaces should be usable by everyone, regardless of ability. This site and every system I build aim to be clear, navigable, and usable for all brains and bodies. Find a barrier? Email me and I'll get on it.

A note on AI in my work: I use AI to support you in getting the best from me—not to replace my thinking. You're paying for my brain and how it works. I use Fathom to capture what matters in our conversations so I don't miss the nuance. I use Claude to organize my thoughts and ideas. And I use built-in AI features inside your tools to speed up building your custom solutions. I never upload your identifying information outside of your own tools. Your privacy comes first. To offset my environmental impact, I donate to Terrapass each month.