Turn messy backends into clear client journeys and a business that runs smoothly.
Simple Client Journeys & Backend Systems for Creative Service Providers.
Let’s start with what fits right now.
Every new client feels like a scramble.
You want to welcome them smoothly, but instead it’s a patchwork of emails and crossed fingers.
Your adventure:
👉 Onboarding Audit — an async, insight-rich review where I map what’s working, what’s slowing you down, and small shifts that make the whole thing easier.
my client journey feels tangled.
From first inquiry to final handoff, it’s a maze you hold together in your head. You’re tired of wondering if you missed a step.
Your adventure:
👉 Lead to Love — a collaborative, two-week deep dive where we reimagine your entire flow so it feels relational, ethical, and deeply supportive—for you and your clients.
I know what to do—I just never make time to do it.
Your systems work… until they get dusty, out of date, or abandoned the second life gets busy.
Your adventure:
👉 Quarterly Reset Collective — gentle structure and ongoing support inside a slow, spacious container. A rhythm that helps you tend your business without pressure to do it all at once.
I’m Jacki, and I make systems less scary.
If your business feels like a digital junk drawer, you’re in the right place. I design client journeys and backend strategies that actually work in real life — simple, supportive, and built for the way you do business.
Kinds words from service providers like you
“Jacki brings a one-of-a-kind combination of systems thinking, strategy, wisdom, and heart. She's the thought partner I’ve been looking for for years.” — Cara Jones
“The amount of stress that has been relieved from my ADHD brain… I didn’t have to spend a lot of think time figuring it out, and now I’m so clear.” — Jennifer Dent Brown
How Bridget’s “Fine” Onboarding Process Became Effortless
Bridget had been running her referral-based business for 15+ years, but her client onboarding was still clunky, manual, and easy to forget. Together, we clarified her steps, built a seamless client flow, and reworked her tools to match how she works best.
“Now I have a clear, streamlined system. Clients get a thoughtful experience, and I don’t forget anything. It’s made my entire business feel easier.”
Here’s What I Learned
Stories, shifts, and strategic reflections from the slow business backend.
Real talk + systems relief
Your go-to space for client journey insights, gentle systems strategy, and honest conversations about running a business that actually works for you.
Pick Your Topic
Start where you are. Build what fits.
Whether you’re auditing one piece or ready to reimagine the whole client journey, there’s no one right way to begin.
