Hey, I'm really glad you're here!

I'm Jacki Hayes (she/her) — systems strategist, operations nerd, recovering overthinker, and the person creative service providers call when their backend feels like a graveyard of Google Sheets.

I help you design systems that actually feel good to use — so you can do your best work without burning out or building a business that runs you instead of the other way around.

This page is your starting point. You don't need to know exactly what you're looking for. Let's figure it out together.

500.2 — Find Your Place on the Map

Something in your onboarding isn't working. This will tell you what.

Most creative service providers aren't starting from zero — they're somewhere on the map. Blank page. Rough sketch. Unfinished map.

Five minutes and seven honest questions, and you'll know exactly where your process is breaking down and what your next move is.

Find your place on the map.

Take the quiz

REF 510.1 — Ready to untangle something?

Let's look at your systems together.

If you've got one knot in your business you'd love to untangle — this is your starting point. A System Snapshot is a 90-minute strategy session designed to make one part of your business feel instantly clearer, calmer, and more aligned.

We'll figure out where the friction is, map what's actually going on, and sketch a path that fits how you work — not just how the experts say you should.

Book a System Snapshot

"Jacki brings a one-of-a-kind combination of systems thinking, strategy, wisdom, and heart to all she does."

— Cara Jones, Story & Visibility Coach

920.1 — Stay in the Loop

System-ish — the newsletter.

Systems tips, nerdy workflow swaps, and the occasional romantasy rec. My emails are where I get honest about business-building and give you tools you can actually use. Weekly. Never overwhelming.

Close-up of a red Wonder Woman mug, with a Jacki typing on a laptop in the background.

200.4 — From the Stacks

Want to explore first? Start here.

My blog is not a content dump. It's where I think out loud, share behind-the-scenes shifts in my own business, and offer small strategic tweaks you can actually use. Especially if you want to make your business feel more like you.

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Your System Is a Relationship, Not a Setup
Your System Is a Relationship, Not a Setup

If we don't help the systems that run our business evolve with us, then we become the system. Every process lives in our head, every handoff requires our involvement, and suddenly we're the bottleneck we were trying to avoid.

Browse the blog

Connect with me

Find me on Instagram.

Come hang out — I'm @jackihayes_obm

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