You're the kind of person who cares deeply about your work—and about your people.

You're booked, busy, and juggling a lot behind the scenes. If your backend systems feel like a puzzle you're constantly re-solving, this is where we clarify the picture.

"Jacki brings a one-of-a-kind combination of systems thinking, strategy, wisdom and heart to all she does. Working with her gave me the clarity I didn't even know I was missing." — Cara Jones

What I Do (And How I'm Different)

I partner with creative service providers to design strategic systems for the client journey—think lead tracking, onboarding, delivery, and offboarding. You'll walk away with mapped workflows, tool recommendations, and practical decisions—not homework or hypotheticals.

Here's the thing: Most operations advice was made for scale-obsessed tech bros or corporate teams with five assistants. I'm here for the creative solopreneurs with full hearts, full plates, and zero interest in running their business like a machine.

I use frameworks like Human Design and Enneagram—not as personality-based productivity hacks, but as inputs for better strategy. Because your system should work with your brain, not against it.

"My business is mostly referral-based, and I felt like I wasn't taking great care of my people. Now, I have a system that makes sure I do." — Bridget Baker

What I believe

  • You don’t have to run your business like anyone else.

  • Thoughtful systems create space for creativity—not the other way around.

  • You don’t need to scale. You need to simplify.

  • Rest, clarity, and boundaries are business strategy.

  • Black Lives Matter.

  • LGBTQIA+ rights are human rights.

  • Accessibility matters.

  • Capitalism needs a serious reimagining—and business can be a tool for that.

Where We Can Start

Pick where it hurts most—or build the whole thing:

Lead Management

Create a clear, repeatable path for potential clients to move forward (and for you to follow up with ease).

Best for you if leads fall through the cracks or your inquiry inbox stresses you out.

Client Onboarding

Align your intake steps with your actual capacity and client expectations.

Best for you if onboarding is different every time—or never quite feels settled.

Service Delivery

Define how the work flows, so you're not reinventing your process with every new project.

Best for you if delivery is where things get foggy, slow, or too hands-on.

Offboarding

End projects intentionally, with systems that support referrals and rehires.

Best for you if offboarding is often skipped, rushed, or just "meh."

"Our old system was a scrappy workaround. Now, we finally have an all-in-one solution that actually works for how we operate and where we're headed. The best part? I can see this scaling with us, not just for 2x growth, but 10x." — Sarah K. Heeter

How I Work With Clients

This is done-with-you strategy. We map what's working, clarify what's missing, and create a structure you can sustain—without pressure to scale or overhaul your business.

You're the expert on your business. I'm here to help you make it easier to run.

My approach combines grounded systems thinking with genuine curiosity about how you operate. No templates, no "shoulds," and definitely no assumptions about what your Tuesday brain can handle.

"I felt seen and heard, which I think is important. Because that is very much who Jacki is as a person and who she is as a business person as well, which I really appreciate." — Mariko Gordon

Ready to Stop Winging It?

Let's start with a 20-minute fit check. It's a conversation, not a pitch. You'll leave with a clearer sense of what's possible—and whether I'm the right guide for that work.

Already know what you need and ready to get started?

Skip the fit check and head straight to the inquiry form—I'll review and follow up with next steps.

Still Deciding? Let's Clear This Up

  • Absolutely. Pick where it hurts most. You can always add more later—and I'll help you see how everything connects.

  • I'll suggest options based on how you think and work—not dictate them. We might discover you already have everything you need, just organized differently.

  • Perfect. That's exactly where I love to start. We'll untangle what's there, keep what's working, and build from your actual patterns—not some idealized version of productivity.

  • You're not alone. Most clients come in knowing something's off but not sure where to begin. That's what the fit check is for—to help you see what's actually worth fixing first.

"Working with Jacki was what I didn't even know that I needed for my business." — Bridget Baker

A quick note: If you're here, you're not behind. You're not failing. You're just ready for something different. And honestly? You're probably doing more right than you think.

Want to think it over? Join my email list for practical systems tips and behind-the-scenes insights from client work.

Your Next Step

Ready to move from "I'll fix it later" to "wow, this actually works"?